Confidential information about you will usually not be shared outside of the organisation without your consent

Please take care not to share confidential information about yourself or other people with anyone else without thinking about any risk first – sharing with the wrong people can put you or others at risk

Your personal information will be kept secure on our systems – access to your information will only be given to workers who need to see it

We will ask you to read and sign a confidentiality agreement when you start using our services – it will be explained clearly to you


Information we will share without your consent

We will share information with others without your consent – for legal reasons or because we have a contract with another organisation, e.g. your current, previous or future landlord, social workers, benefits departments or an organisation that funds the service you are receiving

These organisations will also keep your personal information safe and secure and not disclose it without permission

When another organisation asks us to give information about that they would not normally get – they must explain to us why they need it and we will only give them it if it meets a genuine need – we will try to get your consent to share it


Breaching confidentiality

There are times we may have to break our confidentiality agreement with you:

If we have a legal duty, e.g. police warrants, serious safeguarding case reviews

Where there is a serious risk of harm to yourself or others

We will try to avoid this, but we cannot always guarantee total confidentiality. If it is safe to do so, we will tell you if we have broken our confidentiality agreement with you


Consent to keep in touch 

 We would love to stay in touch with you – so you can hear our news and find out how you can get involved with the organisation – you can let us know how you would like to be contacted and we won’t send lots of communications


Giving us your consent to share information

 So we can help and support you to achieve your goals, we sometimes need to share your personal information with other organisations or people that we do not have a contract with

We will only share information with those organisations where that you have said you want us to

You can refuse to allow us to share information with others – but we will tell you about the pros and cons of not sharing


Withdrawing consent

If you decide you want to tell us to stop sharing information with others or want us to stop sharing information about our services – you can withdraw your permission at any time

We will act on your request immediately, unless we have a legitimate or legal reason not to

Making any of these choices will not detrimentally affect our relationship with you (but, in the case of sharing information, you may find it affects the services you receive from others)

We will keep a record of your request on file and you can choose to give us your consent again – at any time

For more information, please see section 15 of our full privacy notice on our website – here


Data protection

What we do with your personal information

• So we can help give you a good quality service – we need to collect, process and share your personal information

We promise to respect and protect any personal information you share with us or that we get from other organisations

When we collect information from you, we will not do anything with it that you wouldn’t reasonably expect

We use your personal information to provide appropriate housing and support services to you, to support your wellbeing and to protect others


Privacy notice

1625 Independent People’s privacy notice is here – – it contains more information about what we do with your personal information, in relation to:

Why we collect your personal information and how we use it

What could happen if you don’t give us your information (we may not be able to offer some our services if you do not provide certain personal information)

Where we get information from – when you give it us or if someone else does

Your rights – we will support you to exercise your rights, please just ask us

Why and how we share your personal information

How we keep your personal information safe and how long we keep it for

How you can tell us you want us to stop using your information, stop sharing it with others or stop sending you information about our services (withdrawing your consent)

How you can complain if you are unhappy with what we’ve done with your personal information

You have the right to see the information we hold on you – if you contact your support worker, they will let you know how you can do this


If you are not happy about how we are using your personal information

• We should only use your personal information as we have explained to you

If you are not satisfied with what we have done with your information please tell us and we’ll do our best to rectify the situation at the earliest opportunity

Speak to one of our colleagues

Try to discuss your complaint with your worker or any of our colleagues first – they will try to help to sort out what’s wrong – or you can ask someone else you trust to talk to one of our colleagues on your behalf

Make a complaint

If you feel that you cannot talk to one of our colleagues about your complaint – you can complain to the organisation (or ask someone else to do it on your behalf) by:

    • Telephone – 0800 731 7213 (freephone) or 0117 317 8800
    • Email –
    • In writing – 1625 Independent People, 59 Old Market Street, Bristol, BS2 0ER