Electronic Bank Transfer
There are many benefits to making payments by electronic bank transfer; they are your instruction that you manage with your bank.
You can do this by either setting up a regular standing order which will automatically send payments to us, or you can make one off bank transfers either at your bank or using online banking.
You will need the following details to make an electronic transfer:
Account name 1625 Independent People
Account No. 2243 3354
Sort Code 40-14-13
Reference Your Full Name
Card
You can make payments over the phone by calling our Head Office on 0117 3178800. Office opening hours are Monday – Friday 9am – 5pm and Wednesday 1pm – 5pm.
Please have your bank card details to hand.
Cash
You can make cash payments to your support worker or come into our Head Office at Kingsley Hall in Old Market.
Please note we do not give out change, so please bring the correct amount.
Office opening hours are Monday – Friday 9am – 5pm and Wednesday 1pm – 5pm.
Account balances and statements
We send out statements at regular intervals throughout the year.
We also enclose a statement if we ever need to write to you about your account.
You can also request a statement at any time.
Support with paying accommodation charges
We can help you set up payment arrangements or help with budgeting so that you can better afford to pay accommodation charges. We can signpost or refer you to specialists to help with your money or debt concerns.
Some bills are classed as priorities because the consequences of not paying them are greater than the consequences of not paying others.
Priorities are the ones that you should pay first, including government debts, such as Council Tax, as well as your accommodation, including arrears.
What happens if my account falls into arrears?
We will contact you to make you aware that you have arrears, and to suggest what you need to do – this might be providing some information to housing benefit, increasing the amount that you pay to us so that you pay some off your arrears each time, or agreeing on a repayment agreement.
If you do not engage with us, or you do nothing and your arrears continue to increase, then we will send warning letters. This may result in you being given notice to leave the property.
Having accommodation charge arrears and being evicted because of arrears can really affect your housing options in the future.
1625ip also follow up and try to contact former residents who left with arrears to try and reach repayment agreements – even if the arrears are paid off slowly, but steadily, that is better than ignoring them.
We also sometimes use a collections agency to help us find addresses for former residents and contact them about rent balances.
What happens if my account is in credit?
If when you leave, if the part of the rent account that you are responsible for, is in credit, then we will arrange a refund so that credit is paid back to you.