For 1625ip young people

We’re here for you!

Young people are the reason we exist. We offer a wide range of opportunities and support for young people using our services, so please take a look at this page to learn more about what we can provide you with.

From cooking to football to just having a chat, or to be a member of the Independent People Ambassadors, we have a big range of opportunities for everyone.

What can we help you with?


You can get involved in sports, arts, music, cooking, volunteering. Book a session below.

You can join our mentoring programme. To be paired with a mentor or train to be a peer mentor contact and

If there is something else you would like to do – let your keyworker know or email:, or

Tenancy Training Course
3 Hours
Kingsley Hall
+ Google Maps
Project Grapevine
2 Hours
Kingsley Hall
+ Google Maps
Cooking Lessons
2 Hours
St Georges House
+ Google Maps
Football Session
1.5 Hours
Eastville Park
+ Google Maps
Independent People Ambassadors (IPA) Board
2 hours
+ Google Maps

At 1625 Independent People we want to hear what you have to say about our services, and what we could do in the future.

If you have some ideas and compliments, or want to make a complaint, please fill out the form and we will get back to you.

Read here about how we deal with complaints.


View our Employment Instagram for some opportunities that might be of interest.

If you’d like some support with jobs, education or courses get in touch and we will call you.

We can help you with things like:

  • writing a CV
  • job applications
  • getting ready for interviews
  • finding opportunities
  • thinking about what you might like to do
  • support with budgeting

Please only complete this form if you are already a 1625 service user. Visit our ‘Get Help’ section if you are looking for support.

Pay your accommodation charges

You can also pay former accommodation charges through this



If you are a young person living in 1625ip accommodation you can get free mugs, plates, bowls, cultery, utentisle, pots and pans, towels, bedding and toiletries. Speak to your Support Worker or email



To report a repair

  • During office opening hours, please tell your Support Worker, or call Kingsley Hall on freephone 0800 731 72 13 (or 0117 317 8800)
  • Or, email, please attach a photo if you can
  • Or, fill out this maintenance request form

To report an emergency repair (see Priority 1) if the office is closed, contact the appropriate number:

Problem Contact Telephone number
Gas Leak British Gas 0800 111 999
Flood Bristol Water 0117 966 5881
Other Emergency 1625ip Out of Hours Number 0117 927 6600

1625ip aims to ensure all properties owned or managed by us are in good condition and well maintained. Please report a repair as soon as you can. When you tell us about a repair, we assess it to decide what the priority category is, and what the response time should be. Below are some examples of different repairs and how we might assess them.

Priority 1

Within 24 hours such as emergency repairs, health & safety and security repairs

Examples include:

  • Insecure property – there’s a danger people can get in
  • Health and safety hazards
  • Gas escapes
  • Total loss of light or power
  • Only toilet facility not working
  • Possibly loss of heat in winter months
  • Major leaks
Priority 2

Urgent within 5 working days (5 working days so not including weekends and bank holidays)

Examples include:

  • Lighting failure to one room
  • Minor leaks
  • Loss of hot water
  • Toilet not working correctly
  • Glazing broken (not causing security or H&S concern)
Priority 3

Routine within 20 working days (20 working days so not including weekends and bank holidays)

Examples include:

  • Fixing a dripping tap
  • Painting/decorating works
  • Kitchen cupboard door repairs
  • Replacing the silicone round a bath
  • Broken TV aerial
Housing Support / Advice Contact Information
24 hour housing advice (SHELTER) 0808 800 4444
Smell gas or suspect a leak? 0800 111999
Power failure (Electricity) 0800 365 900
Wessex/Bristol Water (Emergency) 0845 600 4600
Other helpful contacts
Social Services Emergency Duty Team 01454 615165
Police (Non emergency) 101 or visit their website
Emergency (Police, Fire, Ambulance) 999
NHS direct 111
Citizens Advice helpline 03454 04 05 06
National Debt Helpline 0808 808 4000
Childline 0800 11111111
NSPCC 24 hour helpline: 0800 800 5000
NSPCC (For concerns about a child) 0808 800 5000
Mental health support
Samaritans 116 123
Mindline 0808 808 0330 or visit their website
Off the Record 0808 808 9120 or visit their website
Domestic Violence Support
National Domestic Violence Helpline 0808 2000 247 or visit their website
(confidential, 24 Hour)
Honour Network Helpline 0800 5999 247 or visit their website
MindOut 01273 234839 or visit their website
Men’s Advice Line (For men experiencing violence from partners/ex-partners) 0808 801 0327
Respect Phoneline 0845 122 8609
(Information and advice for people concerned about their abusive behaviour towards their partners)
SARSAS – Rape & Sexual Abuse Service 0808 801 0456 / 0808 801 0464 or visit their website
NAPAC (for adult survivors of child abuse)
Victim Support National Helpline 0808 801 0331 or visit their website
Hate Crime Support
SARI (Support Against Racial Incidents) 0117 942 0060
Awaz Utaoh – Asian Victim Support 07968 621 079
EACH (homophobic bullying helpline) 0808 1000 143
DIAS (Disability Information and Advice Service) 0117 903 8900
Drugs & Alcohol Services
TALK TO FRANK Text 82111 or call 0800 77 66 00
NACOA (For children of alcoholics) 0800 358 3456
DrinkAware 020 7766 9900

Health including sexual health

Gangs and Crime

Disability Support 
  • Wecil runs a helpline for disabled people in Bristol to get in touch with any disability-related question.

External support for support lesbian, gay, bi and trans people in the UK

Social and mental wellbeing

  • LGBT Switchboard Switchboard is an LGBT+ helpline – a place for calm words when you need them most. They’re here to help you with whatever you want to talk about. Nothing is off limits and conversations are 100% confidential. Call 0300 330 0630 (10am-10pm daily).
  • RU Coming Out? Real life coming out stories.
  • Meetup allows people to search for relevant groups in their area. You can also set up your own.
  • FFLAG supports friends and family members of LGBT people.
  • Maytree provides support for people who are feeling suicidal and provides a 4-day or 5-day stay. Call 020 7263 7070 for more details and to be assessed. Email address: The site is in London and they are hoping to open another house in Manchester in 2020.
  • Papyrus the national charity for prevention of young suicide. They run HOPELineUK which is a National Confidential Helpline. Phone: 0800 068 41 41 / Text: 0778 620 9697 / email: (Mon-Fri 10am-10pm / Weekends & Bank Holidays 2-10pm)

General useful support and advice

  • Equality Advisory Support Service (EASS) advises and assists individuals on issues relating to equality and human rights across England, Scotland and Wales. Phone number 0808 800 0082.
  • Citizens Advice (CA)provides free, confidential, impartial and independent advice on a broad range of subjects, including debt, benefits, housing, legal matters, employment, immigration and consumer issues. You can find details of local CAs on their website.


Online safety


Support for trans people, families and allies

  • Mermaids UK family and individual support for gender diverse and transgender children and young people. Mermaids is passionate about supporting children, young people, and their families to achieve a happier life in the face of great adversity.
  • The Gendered Intelligence (GI) Network for Therapists and Counsellors aims to support therapists and counsellors to enable a positive experience in a therapy setting for trans people (including young people) and their families. Here’s a link to the PDF version.
  • MindLine Trans+ a confidential emotional, mental health support helpline for people who identify as transgender, agender, gender fluid and non-binary. Phone number 0300 330 5468.

Violence and abuse

  • Galop If you’ve experienced hate crime, sexual violence or domestic abuse, GALOP is there for you. They also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.
  • Refuge supports women, children & men experiencing domestic violence with a range of services. For support, call their Helpline on 0808 2000 247
  • SARSASSomerset and Avon Rape and Sexual Abuse Support is a specialist support service for women and girls who have experienced any form of sexual violence, at any point in their lives.
Contact Us

To contact us Out of Hours call 0117 927 6600

This is for young people we support and people calling about one of the properties we manage only.
This number will take you through to a colleague at our 24 hour service.

Stay in touch - for young people

If you're part of our services, sign up to receive updates by text or email from 1625ip. You can opt-out at any time by contacting