Pay your accommodation charges

You can also pay former accommodation charges through this
Indykits
If you are a young person living in 1625ip accommodation you can get free mugs, plates, bowls, cultery, utentisle, pots and pans, towels, bedding and toiletries. Speak to your Support Worker or email indykits@1625ip.co.uk
To report a repair
- During office opening hours, please tell your Support Worker, or call Kingsley Hall on freephone 0800 731 72 13 (or 0117 317 8800)
- Or, email reportmyrepair@1625ip.co.uk, please attach a photo if you can
- Or, fill out this maintenance request form

To report an emergency repair (see Priority 1) if the office is closed, contact the appropriate number:
Problem |
Contact |
Telephone number |
Gas Leak |
British Gas |
0800 111 999 |
Flood |
Bristol Water |
0117 966 5881 |
Other Emergency |
1625ip Out of Hours Number |
0117 927 6600 |
1625ip aims to ensure all properties owned or managed by us are in good condition and well maintained. Please report a repair as soon as you can. When you tell us about a repair, we assess it to decide what the priority category is, and what the response time should be. Below are some examples of different repairs and how we might assess them.
Priority 1
Within 24 hours such as emergency repairs, health & safety and security repairs |
Examples include:
- Insecure property – there’s a danger people can get in
- Health and safety hazards
- Gas escapes
- Total loss of light or power
- Only toilet facility not working
- Possibly loss of heat in winter months
- Major leaks
|
Priority 2
Urgent within 5 working days (5 working days so not including weekends and bank holidays) |
Examples include:
- Lighting failure to one room
- Minor leaks
- Loss of hot water
- Toilet not working correctly
- Glazing broken (not causing security or H&S concern)
|
Priority 3
Routine within 20 working days (20 working days so not including weekends and bank holidays) |
Examples include:
- Fixing a dripping tap
- Painting/decorating works
- Kitchen cupboard door repairs
- Replacing the silicone round a bath
- Broken TV aerial
|