To report a repair please tell your Support Worker straight away or contact us.
If the office is closed and you have an emergency repair contact the appropriate number below.
|
Emergency Contact Numbers |
|
Problem |
Contact |
Telephone number |
|
Gas Leak |
British Gas |
0800 111 999 |
|
Flood |
Bristol Water |
0117 966 5881 |
|
Other Emergency |
St George's House |
0117 927 6600 |
Fire Alarm Fault
(non-Places for People property) |
St George's House |
0117 927 6600 |
Places for People
(inc. fire alarm fault) |
Places for People |
0800 432 0002 |
Who is responsible for repairs?
It is down to us to make sure all properties owned or managed by us are in good condition and well maintained. We do
safety checks like Annual Gas Appliance Checks in all of our properties (it's the law).
We also expect residents to respect the property they live in and its contents; things like furniture in the communal areas, kitchen units etc.
It's also down to the resident to report a repair as soon as they see it.
We will take action against any resident who causes damage on purpose or misuses the property.
Always report a repair (don't try to sort it out yourself)
Even if you think you're a bit handy with DIY, don't try to do your own repairs or get a friend or contractor to do it. You may end up with the bill for the repair yourself!
All repairs and maintenance in properties have to be approved by us.
The only time it is acceptable to report repairs to someone else is when the office is closed and it's a Priority 1 emergency (see below).
Out of hours
For any priority 1 repairs that require attention outside of 1625 Independent People working hours, please contact us on our out of office emergency number 0117 927 6600.
If your home is owned by Places for People and you need help with a major leak, fire alarm or boiler issue out of hours, then please contact Places for People directly on 0800 432 0002.
Once you've reported the repair
Repairs are given a priority, then either our own Maintenance Team or another contractor will be given the job and we'll let you know what is happening and when. This may not always be possible when it's an emergency job - we will get to you as soon as we can.
How long will it take to get a repair sorted?
We work on the most urgent repairs first, we work it out by giving them a priority.
Below are examples of priorities and how long they might take.
Please bear in mind we have a limited budget to perform maintenance and repairs per year and only have a small maintenance team.
Priority time scale explanation
Priority 1
Required within 24 hours such as emergency repairs, health & safety and security repairs. Examples include:
-
insecure property - where there's a danger people can get in
-
health and safety hazards
-
gas escapes
-
total loss of light or power
-
only toilet facility not working
-
loss of heat in winter (Oct-March)
-
major leaks
-
glazing broken, causing a health & safety concern
Priority 2
Urgent within 5 working days
-
lighting failure to one room
-
minor leaks
-
loss of hot water
-
toilet not working correctly
-
glazing broken (not causing security or H&S concern)
Priority 3
Routine within 20 working days. Other routine repairs.
Priority 4
Repairs to empty properties to get them re-let asap.
Priority 5
Non-urgent within 30 working days. Non-essential or decorative.