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Bristol Youth MAPS Reception Volunteer

The role:
We are looking for a Volunteer to help with our reception at our Bristol Youth MAPS (Mediation, Assessment, Prevention and Support) office on Nelson Street, Bristol city centre.
Bristol Youth MAPS supports young people age 16-25 with accommodation issues; sometimes relationships break down or a big life event can mean a young person is asked to move out. This can be scary and difficult to navigate, as well as dangerous. Where possible we help to mediate with young people and their families to see if we can prevent them becoming homeless or enable them to return home. If it is safe, home is usually the best option for a young person until they can move out in a planned way. We also support young people to find accommodation when it’s not safe or possible to return home.
We are looking for a friendly volunteer to help with our front of house team with – meet and greet; completing feedback surveys with service users; signposting information; appointment scheduling and reminders; compiling portfolio of affordable private-rented accommodation to support service users accessing accommodation; assisting service users with phone-calls and online support; and the upkeep of the front of house and meeting rooms.
The volunteer will be working alongside a multi-agency team including staff from 1625ip, Housing Advisors and a Social Worker from Bristol City Council The volunteer will be supported by the Senior Triage and Front of House Worker.

Key skills:

  • Friendly and welcoming
  • Ability to work alongside young people and to signpost information
  • Organisational and communication skills
  • Work in a confidential and respectful manner
  • Record information accurately
  • Reliable in attendance
  • Capacity to offer one day a week in the weekday (Wednesdays half day only)
We offer:
  • Travel expenses (inc. mileage where needed), lunch (if volunteering for a full day), free tea/coffees at offices etc.
  • Access to training
  • Full induction, regular support and supervision
  • Materials and equipment
  • Group Reflective Practice
  • References for future employment (after six months of volunteering)

Closing date for applications – Friday 14th May 2021

Please use the Volunteer Application Pack to apply.
Read our full Volunteering Policy here.
Successful candidates will require a Standard DBS check
We are committed to Equality and Diversity. Therefore, we ask you to submit this form along with your application.
Any enquiries or if you need a paper version sent to you please email
or call 0117 317 8800

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