1625 Independent People

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Rents Team Leader

About us

1625 Independent People prevents youth homelessness in the South West and has been helping 16-25 year olds reboot their lives for over 30 years. With around 100 staff in four locations, we provided housing and support to around 2000 young people last  year.

We’re one of the brightest youth organisations in the South West, leaders in our field, no other organisation in the area has the same wealth of experience.

You can read more about what we do and who we are.

About the job

(Please read the full job description for more detail)

Closing date: 12pm Monday, 18 June 2018
Interviews: Tuesday 26 June 2018

Due to the volume of applications we receive we are unable to contact unsuccessful applications prior to the interview stage. If you have not heard from us by 21 June 2018 please assume that your application has been unsuccessful on this occasion.

Terms, conditions and benefits:

  • Hours per week : 37.5 per week
  • Contract type: Permanent
  • Pay: £26,822 - £29,323 per annum, NJC scale 30 – 33 per year starting at the bottom of the scale
  • 30 days' annual leave plus Bank Holidays
  • Free Employee Health Scheme with UK Healthcare 
  • Pension - Employer contributes 4% and employees contribute a minimum of 0.8%, (see Summary of T&Cs below).
  • There is a requirement to work flexibly as required, which will include occasional evening and weekend work
  • You will need to travel within Bristol and occasionally with South Gloucestershire

Where and who?

The Rents Team leader is based within our Rents Team, working closely with our accommodation based teams and finance teams, reporting to the Operations Business Manager.



The role

Our Rents Team is currently comprised of two highly skilled, experienced and motivated Rents Officers and this newly created role provides the opportunity for someone who is committed and passionate to support and lead the team to deliver a high quality rent income management service.

You will ensure the effective delivery of high quality income collection and debt recovery services in respect of the organisation’s accommodation, ensuring the needs of residents / tenants are met.

You will also, in partnership with operational managers and team, maximise income collection across all accommodation together with former arrears and rechargeable repairs whilst meeting and exceeding targets to reduce arrears.

Finally, you will ensure that rents related information and systems are appropriately maintained and updated to ensure data is accurate and available on a timely basis.
The team are very supportive of each other and through reflective practice we are always learning from our own and each other’s experiences.
I love life

About you

Are you a confident, ambitious individual with great people skills who can lead and develop our rents team to provide the most effective solution to maximising rent income collection? This might be the perfect fit for you. 
You have empathy and understanding of the needs of homeless young people, young people leaving care, and the barriers they face. You like being around and working with young people.

You have demonstrable skills and experience of managing income generation (rent and service charge based) preferably within a supported housing setting, with the ability to maximise rental income.

You have experience of and the ability to lead, support, motivate and manage staff. You have proven performance management skills and the ability to inspire your team with positive leadership.

You are passionate about delivering a professional, knowledgeable service to all customers and partner agencies.

You have an excellent working knowledge of the current benefits system including HB and the current legislative and legal framework in relation to rent collection and arrears.

You have great communication skills, and enjoy working collaboratively with colleagues in our accommodation based services, specialist services and finance team as well as external partners, to drive continuous improvement in the rent service.

If you’d like to have an informal chat about the role please contact Becky Davies, becky.davies@1625ip.co.uk , 0117 317 8800


Equal opportunities for everyone

We safeguard and promote the safety and welfare of children, young people and vulnerable adults.
We expect all our staff to do this and to have appropriate criminal and reference checks. Any job offer will depend on a satisfactory DBS (Disclosure and Barring Service) Barred List Disclosure Check. 

We believe ex-offenders should have an equal chance to become employees or volunteers. Having a criminal record does not automatically mean you can’t work here. We will take the time to consider the offence, the role and the risk.

We pride ourselves on being an equal opportunities employer for everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race  (including colour, nationality, ethnic or national origin), religion or belief, sex (gender) or sexual orientation. Our workforce should represent our community.

We are particularly keen to increase applications from Black and Minority Ethnic groups as they are currently under-represented. This said, all applications are only considered on merit.

We do everything we can to make sure our recruitment opportunities don’t have barriers for disabled applicants. If you have a disability and need an adjustment made to any part of the recruitment process please let us know as soon as possible.

Some examples of types of adjustments we can make are:

  • If you have dyslexia and need extra time during assessments, this can be agreed.
  • If you use a wheelchair or have limited mobility we can make sure your interview is in an accessible room.
  • If you have back pain and need to stretch we can provide breaks in an interview.
Please read our full Policies above for more detailed information or for further advice please contact us on  jobs@1625ip.co.uk


Download the documents in the Job Pack below or email jobs@1625ip.co.uk

Job pack


Returning completed applications:

You can send your application by post to:
HR Department
Independent People
Kingsley Hall
59 Old Market Street

or email: jobs@1625ip.co.uk

Closing date: 12pm Monday, 18 June 2018
Interviews: Tuesday 26 June 2018

All contents copyright© 2013. 1625 Independent People is a charity and a registered society (Co-operative and Community Benefit Societies Act 2014, reg: 23964R exempt from registration with the Charity Commission). Registered office: Kingsley Hall, 59 Old Market Street, Bristol, BS2 0ER. Created & Managed By Solsoft

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