MAINTENANCE SECTION

It is our responsibility to ensure that all properties owned or managed by us are in a good state of repair and are well maintained.

Safety checks such as annual gas appliance checks are carried out in all of our properties, in conformance with the law.

However, we also expect service users to respect the property and any contents of the properties, such as furniture in the communal areas etc. Deliberate damage, vandalism or misuse of property is not tolerated and may result in further action.

All repairs and maintenance have to be approved by us, given a priority, then contracted out to the relevant people, so you should ALWAYS go through us, rather than going directly to contractors. If you fail to do this, you may end up with the bill for the repair yourself!!

Please bear in mind that we have a limited budged to perform maintenance and repairs per year and only have a small maintenance team!

The following response times can be expected from the Independent People Maintenance Team:


PRIORITY	TIME SCALE	EXPLANATION
Emergencies (Priority 1)	with in 24 hours	Emergency repairs, health & safety and Security Repairs. Examples include - insecure property - health and safety hazards - gas escapes - total loss of light or power - sole toilet facility not working - loss of heat in winter (Oct-March) - major leaks - glazing broken, causing a health & safety concern)
Urgent (Priority 2)	with in 5 working days	- lighting failure to one room - minor leaks - loss of hot water - WC not working correctly - glazing broken (not causing security or H&S concern)
Routine (Priority 3)	with in 20 working days	Other routine repairs
Priority 5	with in 30 working days	Repairs non-essential

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